By using this website you agree to be bound by the following which forms part of the terms and conditions. Any breach of these terms and conditions will terminate any agreement made under these terms and conditions.
"Customer", Purchaser" "You" and "Your" means any person who uses this website or orders any product from Cosy Rooms Ltd.
Prices shown on the website include VAT and delivery.
Delivery terms and prices relate to deliveries to the UK mainland. Some of our products can be delivered to Northern Ireland. Please contact us for details.
Most deliveries are made within 14 days but this cannot be guaranteed. Delivery of special orders, for example coloured radiators, is generally 4 to 6 weeks unless given otherwise. If delivery time is important we would prefer the Buyer to contact us before ordering. We will notify you of delivery lead time by email or other suitable means and of the delivery date when known. (Please note, we cannot guarantee that all options will be available. If the option you want is not available, we will inform you as soon as possible and offer you an alternative or full refund.)
Every effort will be made to ensure delivery is made when advised. However, we will not be responsible for any consequential losses which may be incurred as a result of late delivery. We recommend that final installation arrangements are not made until the product has been received.
The purchaser must ensure that the goods can be delivered and that he/she is able to move the goods safely. Goods will be delivered to the nearest hard standing area.
ALL RADIATORS, TOWEL WARMERS MUST - be signed for at the time of delivery but not accepted and signed for if there is any obvious evidence of damage. IMA & DQ radiators and towel warmers the delivery note must be marked "NOT EXAMINED". If the goods are signed for then it is deemed that they are in good order and no claim for damage will be accepted.
Wherever possible the Buyer should examine the goods upon delivery.
Where this is not possible the carrier's note should be marked "Not examined".
Always check your product within 24 hours of receipt. If the product is found to be damaged or anything is missing advise us immediately and certainly within 24 hours of delivery. We will arrange for collection and a new product will be sent out to you or arrangements will be made to despatch missing items as soon as possible. Failure to notify us within 24 hours of any discrepancy, fault or damage may invalidate any claims.
Any cancellation must be made, in writing, within seven working days of the order being delivered. The Buyer will be responsible for return carriage charges. Where we arrange collection a carriage charge of £35 per item for large products e.g. radiators, towel warmers and some bathroom items will be made. For smaller items e.g radiator valves a retrn carriage charge of £8 will apply. A restocking/administration charge will be made if the product is of a "special order" e.g. colour option or "bespoke" item (this does not apply to damaged products). In some cases the administration/restocking charge may be more than 50% and the Buyer will be responsible for return carriage charges, as previously mentioned, (this does not apply to damaged products.) The invoice number and date together with reason for return must be stated.
Goods may only be returned provided that the following conditions are satisfied:-
Goods must be in brand new and unused condition
Packaged items will only be accepted if the package remains unbroken and in reasonable condition
Goods will only be accepted if returned within two weeks of the date of delivery. You will be responsible for the return of the goods, and all carriage charges unless we agree otherwise. See above re cancellation.
Cancellations made before delivery must be made in writing by email or post. Items which are a "special order" e.g. colour option or "bespoke" will attract an administration/restocking charge unless cancelled before the order has been given to the manufacturer.
Nothing given here affects your statutory rights.
Errors & ommisions excepted.
We have a large selection of designer radiators, towel warmers, heated towel rails available online but are unable to show everything available. If there is something you particularly require or cannot find it on our website please contact us for assistance.